Common Errors

We have identified a list of common errors you may encounter when you integrate our Contacts API. Here is a list of a few and how to solve them:

Error	Meaning	Solution
No Issuer Provided	In the Authorization header, there is no key of issuer in the payload of the JWT.	Remember, this issuer ID is unique to your account and can be found in the Developer Dashboard.
Incorrect Token Signature	The provided authentication JWT is not signed with the correct secret.	The secret is a token generated from the Developer Dashboard under the API Tokens section.
Contact Not Found	The contact @handle you have provided could not be found among your contacts.	Confirm that you have provided the correct @handle (e.g. @borderless without "@" for internal Contact ("borderless") or @^69efT without "@" ("^69efT") for external) and that you have added this contact to your account.
Duplicate Email	The email you are trying to update to already exists within the borderless system.	Check to see you are updating the correct email or add the contact as an Internal Contact via their @handle.
Invalid Parameters	Invalid values provided.	Ensure you are passing a valid value for the account information you are trying to update. Specific rules for those can be found further along in the API section.
Account Status	If your account is still undergoing validation you may not have full access to these API features.	Contact borderless support if you have questions about your account status.

For more information on Error Handling please visit Error Handling.